FAQ

Shipping and Delivery: 

Do you ship overseas? 

We ship worldwide. Delivery fees are calculated based on weight and reflected at the checkout page.
For more information on shipping and delivery, please refer to here.

Gift cards:

We offer e-gift cards. You may obtain more information and purchase your e-gift card here

Backorders:

What is a backorder and will I be able to purchase an item under backorder?

This means placing an order for an item that is temporarily out of stock due to high volumes of demand for this item. We are in the midst of restocking this particular item. 

If you have successfully made payment for an item that is on backorder status, good news! This is because your order for the coming batch has been confirmed. 

How long will it take for me to receive backorder items? 

It will take about 4 to 6 weeks to manufacture and then the typical timeframe for shipping and deliver to your location applies.

We are happy for your purchase but please only do so if you are comfortable with the waiting time, including any unexpected delays. Upon payment, we are committed to deliver the item(s) safely into your hands! 

What will happen after I made payment for my backorder?

Be still and know that we are doing our best for you!

You will receive 2 emails in stages: 

  1. Order confirmation.
  2. Notification that QM has despatched your item(s) and they are on your way. Depending on your delivery option at check out, QM will also send you the tracking number for your parcel. 

Payment options:

What payment methods are available?

We accept payments through Visa, Mastercard, Paypal, ShopPay, PayNow.

What are the methods to contact Qarah Moment?

I have other questions that are not answered here. What should I do?

Please write to QM via the Contact Us page. We will be happy to assist you.

I have an event and would like to carry out a bulk purchase of some of your products. Could you please advise?

Firstly, thank you for considering us. Please write to QM via the Corporate Clients & Collaborations page so that we could better understand and assist you. 

I consider myself an influencer and would like to work with QM to raise brand awareness. However, I am unsure if I am a suitable candidate for you. 

We appreciate your desire and we will definitely not see this lightly. Please write to QM via the Corporate Clients & Collaborations page.